{"id":2272,"date":"2022-01-17T02:00:28","date_gmt":"2022-01-17T07:00:28","guid":{"rendered":"https:\/\/advertisingweek.com\/aw360\/2022\/01\/17\/engaging-gamified-experiences-begins-with-emotion\/"},"modified":"2022-01-17T02:00:28","modified_gmt":"2022-01-17T07:00:28","slug":"engaging-gamified-experiences-begins-with-emotion","status":"publish","type":"post","link":"https:\/\/advertisingweek.com\/aw360\/news\/engaging-gamified-experiences-begins-with-emotion\/2272\/","title":{"rendered":"Engaging Gamified Experiences Begin with Emotion"},"content":{"rendered":"\n

By Michela Baxter<\/em>,\u00a0Senior Director, Strategy & Insights, Merkle Promotion & Loyalty Solutions at Merkle<\/em><\/p>\n\n\n\n\n\n

Mention the word gamification to a marketer, and points, badges and leaderboards undoubtedly come to mind. But the most engaging gamified experiences don\u2019t come from adding a single mechanic, like a badge, to an approach. Gamified experiences are most successful when you tap into a core emotion that motivates intrinsic engagement. That emotion \u2014 what we call a brand engagement driver \u2014 aligns to the specific mechanics that are best used to elicit that desired emotional response. Ultimately, what makes a gamified experience engaging and successful is how both the emotion and mechanics work together.<\/p>\n\n\n\n\n

Determining the Brand Engagement Driver is a Critical First Step<\/strong><\/h2>\n

A brand engagement driver is the emotion you want to spark: the core emotional need you\u2019re trying to fill as an outcome of engaging with your brand. It should serve as the foundation for the gamified experience. It is a powerful tool to motivate engagement because it is an internally fueled incentive, producing happy hormones in your customers\u2019 brains. The result is positive brand relationships that are more sustainable and powerful than those from transactional incentives.<\/p>\n\n\n\n\n\n

Determining the most appropriate brand engagement driver requires developing a deep understanding of your customer. Empathy mapping is a great way to gather the emotional insights needed to assess your customers\u2019 brand engagement driver. Once you understand what motivates your customer, you can use the behavioral drivers highlighted next as the starting point for forming your gamification strategy.<\/p>\n\n\n\n\n

Brand Engagement Can Be Both Social and Individual<\/strong><\/h2>\n

Behavioral psychologists may use hundreds of drivers to understand and influence behavior. There are six that commonly stand out for marketers looking to create higher levels of brand engagement and loyalty:<\/p>\n\n\n\n\n

    \n \t
  1. To give: selflessly contribute or help others<\/li>\n \t
  2. To connect: share, bond, collaborate or establish relationships<\/li>\n \t
  3. To compete: achieve individual or team goals<\/li>\n \t
  4. To learn: gain knowledge and mastery, satisfy curiosity, and explore<\/li>\n \t
  5. To create: express oneself or build something<\/li>\n \t
  6. To solve: make a decision, fulfil a need or aid choices<\/li>\n<\/ol>\n

    Giving, connecting, and competing tend to be socially oriented drivers. Learning, creating, and solving tend to be individualistic. An easy way to think of the difference between the two is this: social drivers work well if your audience is motivated by the opportunity to engage with others who share their interests, and individual drivers are best used when a customer\u2019s motivation is specific to themselves. There is always the possibility that your customers\u2019 needs may be both social and individual. They may also be motivated by more than one driver. For example, your customers may be emotionally driven by creating ideas as a community. Or maybe they like to learn through competition.<\/p>\n\n\n\n\n

    Map Mechanics to Emotion<\/strong><\/h2>\n

    Emotions alone aren\u2019t enough to hold your customers\u2019 attention. Game mechanics are necessary to motivate behavior because they allow your customers to interact with your brand experience and generate super-charged emotions. But all game mechanics don\u2019t fit all emotional drivers.<\/p>\n\n\n\n\n\n

    For example, common game mechanics like badges and leaderboards are great for motivating social competition, but they aren\u2019t well suited for inspiring individual creativity. Instead, game mechanics with which you may be less familiar, like creativity tools, feedback, and user-generated content, are smart additions to a gamified experience where the objective is to spark creativity among customers.<\/p>\n\n\n\n\n\n

    If you\u2019re just getting started with gamification, choose a small set of mechanics that map back to your selected driver and optimize the experience over time. Search \u201cgame mechanics list\u201d to gather ideas about which mechanics to use. Or better yet, partner with gamification experts to help design a gamified experience that meets your business objectives while sparking deep-rooted emotion in your customers.<\/p>\n\n\n\n\n

    Investigate Interaction Elements to Find the Emotional Lens <\/strong><\/h2>\n

    Look at brand experiences from an emotional lens instead of a mechanical one. Deconstruct the key interaction elements of the experience and see if you can tie them back to an emotional driver. Think about the different elements in your favorite board game or the navigation of your favorite brand\u2019s promotional events. Identify the intrinsic motivation behind what drives you to play or participate. It\u2019s not always about competition.<\/p>\n\n\n\n\n\n

    Game designers use the idea of epic meaning or a greater purpose to inspire gameplay. Brand engagement drivers are meaning woven into the gamified experience. For successful gamification, determining mechanics should always come second to isolating the emotional driver that best achieves your customers\u2019 goals and your brand\u2019s objectives.<\/p>\n\n\n\n\n\n

    To learn more about gamification, download the new\u00a0Two Essential Elements of a Gamified Experience eBook<\/a>\u00a0today.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Gamified experiences are most successful when you can tap into a core emotion that motivates intrinsic engagement.<\/p>\n","protected":false},"author":7,"featured_media":2273,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[4],"topics":[2],"class_list":["post-2272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-culture","topics-editorial"],"acf":[],"yoast_head":"\nEngaging Gamified Experiences Begin with Emotion | AW360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advertisingweek.com\/aw360\/news\/engaging-gamified-experiences-begins-with-emotion\/2272\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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