{"id":305,"date":"2021-02-17T08:30:03","date_gmt":"2021-02-17T13:30:03","guid":{"rendered":"https:\/\/advertisingweek.com\/aw360\/2021\/02\/17\/kind-words-at-work\/"},"modified":"2021-02-17T08:30:03","modified_gmt":"2021-02-17T13:30:03","slug":"kind-words-at-work","status":"publish","type":"post","link":"https:\/\/advertisingweek.com\/aw360\/news\/kind-words-at-work\/305\/","title":{"rendered":"Kind Words at Work"},"content":{"rendered":"<!-- shortcode [asyncjs] -->\n        <script type=\"text\/javascript\">if (!window.AdButler) {\n                (function () {\n                    var s = document.createElement(\"script\");\n                    s.async = true;\n                    s.type = \"text\/javascript\";\n                    s.src = 'https:\/\/servedbyadbutler.com\/app.js';\n                    var n = document.getElementsByTagName(\"script\")[0];\n                    n.parentNode.insertBefore(s, n);\n                }());\n            }<\/script>\n        <script type=\"text\/javascript\">\n            var AdButler = AdButler || {};\n            AdButler.ads = AdButler.ads || [];\n            var abkw = window.abkw || '';\n            var plc376260 = window.plc376260 || 0;\n            document.write('<' + 'div id=\"placement_376260_' + plc376260+ '\"><\/' + 'div>');\n            AdButler.ads.push({\n                handler: function (opt) {\n                    AdButler.register(167788,376260, [300,250], 'placement_376260_' + opt.place, opt);\n                },\n                opt: {\n                    place: plc376260++,\n                    keywords: abkw ,\n                    domain: 'servedbyadbutler.com'\n                }\n            });\n        <\/script>\n        \n\n<p class=\"wp-block-paragraph\"><strong>16 Ways to Communicate with Empathy at Work<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>By May Habib, co-founder and CEO of <\/em><a href=\"https:\/\/writer.com\/\"><em>Writer<\/em><\/a><em>, an AI writing assistant for teams<\/em><\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">The pandemic turned work-life on its head. We\u2019re caught in the tumbling load of a never-ending workday, pinballing between Zoom and Slack, duking it out with the family for WiFi, dishes piling up around us in our office&#8230;er&#8230;kitchen, and just trying to hold it together while we just. take. a. minute. to. remember. what. day. it. is.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s a high-stress moment. That stress shows up at work, especially in how we talk to each other. Indeed, more than one-third of us has been on the receiving end of <a href=\"https:\/\/writer.com\/workplace-communication\/\">toxic workplace communication<\/a> since the lockdown started, with almost 20 percent experiencing hostility related to how we\u2019re balancing work and life at the moment.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">If there were ever a time for us to pull together and be more empathetic, it\u2019s now. Here\u2019s your checklist for how you can get started in your next email, chat message, or video conversation.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Be clear<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">The most empathetic thing you can do for your colleagues is to communicate clearly. Be short, sweet, and very clear. Really knock it out of the park with a \u201cTL;DR\u201d (a quick summary) at the beginning of every message. Your co-workers will want to hug you (in a socially-distanced way, of course).<\/p>\n\n\n\n\n<!-- shortcode [asyncjs] -->\n        <script type=\"text\/javascript\">if (!window.AdButler) {\n                (function () {\n                    var s = document.createElement(\"script\");\n                    s.async = true;\n                    s.type = \"text\/javascript\";\n                    s.src = 'https:\/\/servedbyadbutler.com\/app.js';\n                    var n = document.getElementsByTagName(\"script\")[0];\n                    n.parentNode.insertBefore(s, n);\n                }());\n            }<\/script>\n        <script type=\"text\/javascript\">\n            var AdButler = AdButler || {};\n            AdButler.ads = AdButler.ads || [];\n            var abkw = window.abkw || '';\n            var plc428354 = window.plc428354 || 0;\n            document.write('<' + 'div id=\"placement_428354_' + plc428354+ '\"><\/' + 'div>');\n            AdButler.ads.push({\n                handler: function (opt) {\n                    AdButler.register(167788,428354, [300,250], 'placement_428354_' + opt.place, opt);\n                },\n                opt: {\n                    place: plc428354++,\n                    keywords: abkw ,\n                    domain: 'servedbyadbutler.com'\n                }\n            });\n        <\/script>\n        \n\n<p class=\"wp-block-paragraph\"><strong>Get visual<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Get visual in your communication. Write with headers, bullets, and tables, or speak in 1-2-3 frameworks. Just like the \u201cyou are here\u201d indicators on trail maps, these markers will make your message easier for colleagues to understand.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lighten up, Francis<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Co-worker not delivering? Don\u2019t read them the riot act just yet. For all you know, they may have pulled a work all-nighter so they can supervise a child\u2019s Zoom school in the morning. Acknowledge the craziness of the moment and adjust your expectations. Your patience will pay off.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Respect \u201coff hours\u201d<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Hold back on sending emails and chats at night and on weekends, especially if you\u2019re in a senior position. It wigs people out. If you can\u2019t help yourself, start with, \u201cDon\u2019t respond until tomorrow.\u201d And I shouldn\u2019t have to say this, but don\u2019t schedule meetings that go past 5pm.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check in<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Show empathy by checking in with colleagues. Whether you\u2019re doing so to assure them the work you promised is on the way, make sure they are feeling OK after a heated debate, or ask if they\u2019re back on track following a set-back, checking in shows you care.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tell a joke<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Defuse tension with humor. Be careful with sarcasm or jokes that don\u2019t translate if you\u2019re part of a global team. Safe (and funny!) topics are terrible puns, movie lines, animal memes, Dad (or Mom!) jokes, and self-deprecation. Nothing brings a team together like an epic Slack thread of escalating puns.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Write inclusively<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Write inclusively and check your messages for bias against race, ethnicity, gender, sexual orientation, age, disability, and more. Even a \u201cyears of experience\u201d requirement in your job description can turn off otherwise great female candidates or candidates of color. Check out our <a href=\"https:\/\/writer.com\/inclusion-glossary\/\">diversity and inclusion<\/a> glossary.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mind your words<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Be mindful of the words you say and write. <a href=\"https:\/\/writer.com\/blog\/category\/healthy-communication\/\">Healthy communication<\/a> is empathetic communication. Avoid passive-aggressive, disrespectful, or unkind statements. And when you do confront a colleague, use an \u201cI\u201d statement (and, no, \u201cI feel like you\u2019re a big jerk\u201d doesn\u2019t count!).<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Absorb the shock<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">When nastiness comes your way, don\u2019t pass it to the next guy. Meditate, do yoga, go for a run, or call a friend if you have to, but absorb the shock so it stops with you. And make sure <em>your<\/em> messages are positive and full of good karma.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Assume the best<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">When you\u2019re not face-to-face, it\u2019s easy to misinterpret someone\u2019s tone and even feel attacked. Resist the urge to clap back, and instead assume the person has the best intentions. Respond from the standpoint that you both want the same things and are working toward a common goal.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pick up the damn phone<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re unsure about someone\u2019s written tone, pick up the phone and ask what\u2019s going on. Listen and ask questions. Try to put yourself in their shoes, even if they\u2019re being critical of you. When you\u2019re \u201clive\u201d (either face-to-face or at least voice-to-voice), it\u2019s hard to stay angry.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Figure out the \u201cmeta\u201d<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">When someone questions or challenges you, figure out the \u201cmeta\u201d, or what\u2019s behind their resistance. Simply saying, \u201cI hear you that<\/p>\n\n\n\n\n<p>[summary of what they said]<\/p>\n\n<p class=\"wp-block-paragraph\">. Is your concern that<\/p>\n\n\n\n\n<p>[possible meta-issue]<\/p>\n\n<p class=\"wp-block-paragraph\">?\u201d can disarm them and get them to share what\u2019s really on their mind.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Say why<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t underestimate the importance of saying why. When sharing an idea, asking for help with a project, or answering a question, give the \u201cwhy\u201d behind it. For example, if you\u2019re recommending the company pursue a new market, hearken to the broader company goal that course of action will achieve.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Give credit<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Show empathy by really seeing the work your colleagues do. Use your voice to elevate their contributions. There is a strong tie between gratitude and happiness, so you will not only give them the kudos they deserve, but you\u2019ll make yourself more joyful in the process &#8211; a win-win! \ud83d\ude42<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Be vulnerable<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t be afraid to be vulnerable in the service of building empathy. Exposing your own weakness helps to build trust, making others more open to your message and willing to share their own thoughts.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Codify empathy<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t just be one-off empathetic. Work with your colleagues to codify it in your company culture. Get on the same page about voice, tone, and behavior norms. Then, make them stick by codifying them in your employee guidelines and brand style guide.<\/p>\n\n\n\n\n<!-- shortcode [asyncjs] -->\n        <script type=\"text\/javascript\">if (!window.AdButler) {\n                (function () {\n                    var s = document.createElement(\"script\");\n                    s.async = true;\n                    s.type = \"text\/javascript\";\n                    s.src = 'https:\/\/servedbyadbutler.com\/app.js';\n                    var n = document.getElementsByTagName(\"script\")[0];\n                    n.parentNode.insertBefore(s, n);\n                }());\n            }<\/script>\n        <script type=\"text\/javascript\">\n            var AdButler = AdButler || {};\n            AdButler.ads = AdButler.ads || [];\n            var abkw = window.abkw || '';\n            var plc376261 = window.plc376261 || 0;\n            document.write('<' + 'div id=\"placement_376261_' + plc376261+ '\"><\/' + 'div>');\n            AdButler.ads.push({\n                handler: function (opt) {\n                    AdButler.register(167788,376261, [300,250], 'placement_376261_' + opt.place, opt);\n                },\n                opt: {\n                    place: plc376261++,\n                    keywords: abkw ,\n                    domain: 'servedbyadbutler.com'\n                }\n            });\n        <\/script>\n        \n","protected":false},"excerpt":{"rendered":"<p>The pandemic turned work-life on its head. We\u2019re caught in the tumbling load of a never-ending workday, pinballing between Zoom and Slack, duking it out with the family for WiFi, dishes piling up around us in our office&#8230;er&#8230;kitchen, and just trying to hold it together while we just. take. a. minute. to. remember. what. day. it. is.<\/p>\n","protected":false},"author":7,"featured_media":306,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[4],"topics":[2],"class_list":["post-305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-culture","topics-editorial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kind Words at Work | AW360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advertisingweek.com\/aw360\/news\/kind-words-at-work\/305\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kind Words at Work\" \/>\n<meta property=\"og:description\" content=\"The pandemic turned work-life on its head. 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