{"id":3946,"date":"2022-10-15T14:03:08","date_gmt":"2022-10-15T18:03:08","guid":{"rendered":"https:\/\/advertisingweek.com\/aw360\/2022\/10\/15\/learn-how-carvana-grainger-and-summersalt-create-unique-full-funnel-customer-experiences\/"},"modified":"2022-10-15T14:03:08","modified_gmt":"2022-10-15T18:03:08","slug":"learn-how-carvana-grainger-and-summersalt-create-unique-full-funnel-customer-experiences","status":"publish","type":"post","link":"https:\/\/advertisingweek.com\/aw360\/news\/learn-how-carvana-grainger-and-summersalt-create-unique-full-funnel-customer-experiences\/3946\/","title":{"rendered":"Learn How Carvana, Grainger, and Summersalt Create Unique, Full-Funnel Customer Experiences"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Digital channels have made it easier than ever to reach customers. That can make retaining loyalty difficult, which means enhancing the customer experience is critical. Learn how Carvana, Grainger, and Summersalt drive business growth by continuously meeting customers\u2019 needs and delivering relevant experiences.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">At Think with Google, our mission is to educate and inspire the next generation of marketers, advertisers, and creatives. Here, you can find the latest consumer data and insights from our global research team, marketing tutorials, and perspectives from leaders across the ad industry. Subscribe and follow along.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><em>This video first appeared on the\u00a0<a title=\"https:\/\/www.youtube.com\/ThinkwithGoogle\" contenteditable=\"false\" href=\"https:\/\/www.youtube.com\/ThinkwithGoogle\" target=\"_blank\" rel=\"noopener\">Think with Google YouTube channel<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Carvana, Grainger, and Summersalt drive business growth by continuously meeting customers\u2019 needs and delivering relevant experiences.<\/p>\n","protected":false},"author":7,"featured_media":3947,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[3],"topics":[2],"class_list":["post-3946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-brands-marketers","topics-editorial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Learn How Carvana, Grainger, and Summersalt Create Unique, Full-Funnel Customer Experiences | AW360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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