{"id":6746,"date":"2024-05-10T01:32:28","date_gmt":"2024-05-10T05:32:28","guid":{"rendered":"https:\/\/advertisingweek.com\/aw360\/2024\/05\/10\/the-state-of-the-enterprise-b2b-buyers-journey\/"},"modified":"2024-05-02T18:35:12","modified_gmt":"2024-05-02T22:35:12","slug":"the-state-of-the-enterprise-b2b-buyers-journey","status":"publish","type":"post","link":"https:\/\/advertisingweek.com\/aw360\/news\/the-state-of-the-enterprise-b2b-buyers-journey\/6746\/","title":{"rendered":"The State of the Enterprise B2B Buyer\u2019s Journey"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>By Marc Fanelli, SVP of Digital Audiences, <a href=\"https:\/\/www.dnb.com\">Dun &#038; Bradstreet<\/a><\/em><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">The B2B buyer&#8217;s journey has evolved into a dynamic, multifaceted, and\u2014yes\u2014often lengthy process. Especially at the enterprise level, the traditional linear path from awareness to purchase has transformed into a complex web of interactions and decision points\u2014one that B2B marketers must navigate adeptly if they\u2019re going to have any chance of breaking through the growing media cacophony.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Marketers looking to reach enterprise B2B buyers need to set aside the idea of a clean buyer journey that flows from problem identification to solution exploration to requirements building and, finally, to supplier selection. The reality today looks a lot different.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The New Path to Purchase<\/strong><\/h2>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gartner.com\/en\/sales\/insights\/b2b-buying-journey\">According to Gartner<\/a>, 77 percent of B2B buyers say their latest purchase was very complex or difficult. The typical buying group for a complex B2B solution now involves six to 10 decision makers\u201a and each comes to the table armed with four or five pieces of information they\u2019ve gathered independently.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">The enterprise B2B buying process no longer plays out in a predictable, linear order. Rather, customers engage in \u201clooping,\u201d regularly revisiting each buying step.<\/p>\n\n\n\n\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"450\" src=\"https:\/\/network.advertisingweek.com\/wp-content\/uploads\/sites\/3\/2024\/05\/buyingjourney.jpg\" alt=\"\" class=\"wp-image-6748\" srcset=\"https:\/\/advertisingweek.com\/aw360\/wp-content\/uploads\/sites\/3\/2024\/05\/buyingjourney.jpg 540w, https:\/\/advertisingweek.com\/aw360\/wp-content\/uploads\/sites\/3\/2024\/05\/buyingjourney-300x250.jpg 300w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Increasingly, enterprise B2B buyers prefer to do their own research before even talking to a salesperson, meaning that more of the journey is ultimately influenced by marketing processes. Across the board, the journey itself is getting longer.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The New Enterprise B2B Buyer<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">The enterprise B2B buyer journey has evolved, as have the buyers themselves. Today\u2019s enterprise B2B buyer is younger, digital-first, and dominates the share of voice online. In fact, <a href=\"https:\/\/www.insiderintelligence.com\/content\/b2b-marketing-digital-customer-focused-year\">nearly two-thirds (65 percent) of B2B buyers<\/a> are between the ages of 18 and 40.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Overall, B2B professionals\u2019 activity on social media has increased. Close to <a href=\"https:\/\/ww1.prweb.com\/prfiles\/2023\/05\/05\/19323933\/Qnary-Report-6th-Edition.pdf\">40 percent of professionals in all sectors worldwide<\/a> said they engaged with business content multiple times daily in 2022, up from 28 percent in 2021. Importantly, today\u2019s Millennial B2B buyers, despite the comparative complexity of B2B buys, now expect to have the option of easy and fast B2B ecommerce experiences, similar to the ones they\u2019ve come to expect on the B2C side.<\/p>\n\n\n\n\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"532\" height=\"476\" src=\"https:\/\/network.advertisingweek.com\/wp-content\/uploads\/sites\/3\/2024\/05\/graph2.jpg\" alt=\"\" class=\"wp-image-6749\" srcset=\"https:\/\/advertisingweek.com\/aw360\/wp-content\/uploads\/sites\/3\/2024\/05\/graph2.jpg 532w, https:\/\/advertisingweek.com\/aw360\/wp-content\/uploads\/sites\/3\/2024\/05\/graph2-300x268.jpg 300w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Given these buyer expectations, social media is likely being underutilized by most enterprise B2B marketing organizations. This channel represents a strong middle-to-lower funnel play for B2B companies, and it\u2019s worth noting that LinkedIn is not the only place to run B2B marketing; these buyers are receptive to professional messaging within their personal channels as well.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The New Enterprise B2B Channels<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">Today, <a href=\"https:\/\/business.linkedin.com\/content\/dam\/business\/marketing-solutions\/global\/en_US\/campaigns\/pdfs\/rethink-b2b-buyers-journey-v03.09-eng-us.pdf\">an estimated 90 percent<\/a> of the B2B buyer journey is complete before a buyer reaches out to a salesperson. This journey is happening mostly in digital channels\u2014but not entirely. Social media, as noted, is a more relevant channel than ever for reaching B2B buyers. However, it would be unwise for B2B marketers to wholesale dismiss certain traditional avenues when reaching out to enterprise buyers; ultimately, it comes down to the individual.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Right now, a dichotomy exists within the B2B buyer space\u2014one of digital natives vs. digital immigrants. Digital natives are the newer rank and file who have grown up in the digital world, and they start their search online, prefer visual formats, and think phone calls are disruptive. Meanwhile, digital immigrants are an experienced class of buyers who are learning the digital ways and still receptive to more-direct traditional communication.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">With less in-person interaction with vendors following the pandemic, B2B buyers are being inundated with cold emails, LinkedIn messages and phone calls, often without discernment for who is being contacted. Typically, cold outreach gets a bad rep in the industry, but it\u2019s understandable why it still persists. Simply put, it still kind of works. For many industries, cold calling is often the <a href=\"https:\/\/www.marketingcharts.com\/industries\/business-to-business-106225\">second most successful source of deal flow<\/a> after referrals\u2014but a big part of this success likely has to do with who is contacted. The average age of an enterprise CEO is 59, and research has found that that the C-suite prefers calls to other forms of cold outreach.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Refining B2B Tactics for the Enterprise Buyer<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">Marketing owns more of the B2B buyer journey than ever, so it\u2019s imperative for tactics to keep pace with the enterprise reality. In this regard, B2B marketers should plan around the following:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\r\n \t<li><strong>The enterprise buying journey is non-linear and risk averse.<\/strong> Selling is harder, and marketing needs to pick up the slack.<\/li>\r\n \t<li><strong>More informational content is needed.<\/strong> The average person reviews two to five pieces of content before making any decisions.<\/li>\r\n \t<li><strong>Millennials are more involved in the buying decisions.<\/strong> These are social-media-savvy individuals with consumer-buying mindsets.<\/li>\r\n \t<li><strong>Data-driven segmentation is key<\/strong>. B2B marketers must tailor their approaches to the individual, both in terms of new vs. existing clients, seniority, and more.<\/li>\r\n<\/ul>\n<p class=\"wp-block-paragraph\">Ultimately, having access to high-quality B2B buyer data will make or break success with today\u2019s enterprise-level buyers. The journey has changed, along with the channels and buyers themselves. B2B marketers must be prepared to meet them in their new reality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The journey has changed, along with the channels and buyers themselves. B2B marketers must be prepared to meet them in their new reality.<\/p>\n","protected":false},"author":7,"featured_media":6747,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[5],"topics":[2],"class_list":["post-6746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-data","topics-editorial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The State of the Enterprise B2B Buyer\u2019s Journey | AW360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advertisingweek.com\/aw360\/news\/the-state-of-the-enterprise-b2b-buyers-journey\/6746\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The State of the Enterprise B2B Buyer\u2019s Journey\" \/>\n<meta property=\"og:description\" content=\"The journey has changed, along with the channels and buyers themselves. 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