{"id":7158,"date":"2024-08-13T01:40:57","date_gmt":"2024-08-13T05:40:57","guid":{"rendered":"https:\/\/advertisingweek.com\/aw360\/2024\/08\/13\/bridging-the-divide-gen-z-and-baby-boomers-can-face-generational-workplace-challenges-together\/"},"modified":"2024-08-07T16:42:14","modified_gmt":"2024-08-07T20:42:14","slug":"bridging-the-divide-gen-z-and-baby-boomers-can-face-generational-workplace-challenges-together","status":"publish","type":"post","link":"https:\/\/advertisingweek.com\/aw360\/news\/bridging-the-divide-gen-z-and-baby-boomers-can-face-generational-workplace-challenges-together\/7158\/","title":{"rendered":"Bridging the Divide: Gen Z and Baby Boomers Can Face Generational Workplace Challenges Together"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>By Richard Birke, Chief Architect, <a href=\"https:\/\/www.jamspathways.com\/\">JAMS Pathways<\/a><\/em><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Given current demographic trends, most notably the fact that workers enter the professional workforce at an increasingly young age, plus retirement age and life span have increased, there are ever-larger gaps between the most senior and most junior members of the workforce.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Age gaps need not be a recipe for poor productivity.\u00a0 In fact, the various books and articles that have been published on the topic of negotiation are rife with examples of how value-creation is rooted in differences.\u00a0 Different forecasts \u2013 you think it\u2019s going to rain, I don\u2019t \u2013 my umbrella is worth more to you than to me.\u00a0 Different preferences \u2013 you like fruit and I like veggies \u2013 let\u2019s trade my apple for your squash.\u00a0 Different skills and abilities \u2013 let\u2019s assign tasks according to who is better suited for the job.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">As a 25-year veteran of the classroom (I was a tenured law professor who taught dispute resolution), I saw a great many wonderful collaborations between students and faculty, between interns and government employees, between judges and their clerks.\u00a0 Crossing age boundaries gracefully allows more experienced employees to mentor younger ones and for younger employees to bring new information and skills to bear so that more senior employees can stay fresh.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, there have also been many documented instances of senior leaders mismatching management styles with junior colleagues.\u00a0 It\u2019s natural for some of the most experienced employees to have moved up in the org chart over their tenure with an organization while less experienced ones come in closer to the bottom of that chart.\u00a0 Thus, we often see Boomers managing Gen Z employees (and lots of other similar gaps).\u00a0 In a bad match, the Boomer likes formal emails, enjoys reading reports on paper, likes extended in-person meetings \u2013 and maybe even wears an analog watch.\u00a0 In this bad match, the Gen Z employee prefers texts, digital summaries, short meetings (preferably virtual) and probably uses their phone as their watch.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Style is irrelevant until the mission at work suffers.\u00a0 Then, the formal\/informal dichotomy may bleed over into a lack of trust.\u00a0 The supervisor mistakes an informal communication preference with a lack of work ethic or a lack of precision regarding final work product, and then gives the junior uncomplicated, unchallenging tasks and a commensurately slow path to advancement.\u00a0 The junior feels devalued and may \u201cquiet quit\u201d or mentally check out.\u00a0 \u201cTask conflict\u201d transforms into \u201crelationship conflict\u201d and that negatively impacts the workplace and its inhabitants.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Where might age gaps be the most challenging?\u00a0 In high stress professions that have moved to virtual platforms to do much of their business, the opportunity to form mentorship relationships has decreased.\u00a0 We see this primarily in the practice of law, medicine, financial services and highly technical service industries.\u00a0 However, we\u2019ve also observed generational friction in more hands-on situations like the construction trades.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Where are age gaps more seamless?\u00a0 While not insulated from cross-gen problems, academia, the judiciary (via clerkships), and other professions that enjoy a robust entry of newbies every year seem to have learned some important lessons about how to adapt to the constantly changing needs of successive generations.<\/p>\n\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">There are three helpful tips for any manager facing generational challenges in the workplace:<\/p>\n\n\n\n\n<ol class=\"wp-block-list\">\r\n \t<li>Start learning.&nbsp; There are a great many books, videos and courses devoted to understanding the role of multi-generational workforces.&nbsp; But the learning shouldn&rsquo;t be confined to multi-generational work.&nbsp; It&rsquo;s also very useful to learn about difficult conversations, cross-cultural communications, interest-based negotiation and other skills related to problem solving.&nbsp; Many managers are promoted from a &ldquo;line-level&rdquo; position to management without having an adequate opportunity to amend and enlarge their skill set.&nbsp; Managing people is a distinct set of skills and excellence &ldquo;on the line&rdquo; is not a recipe for unmitigated success as a supervisor.<\/li>\r\n \t<li>Communicate.&nbsp; Convene meetings of the team in which you discuss how to communicate most effectively with each other.&nbsp; Learn about your own preferences and make sure that form doesn&rsquo;t overshadow substance.&nbsp; Set an example of how to communicate about your own preferences that doesn&rsquo;t require others to abandon the style of communication that is most effective for them.&nbsp; Focus on psychological safety so that people with different approaches feel comfortable sharing with peers, supervisors and subordinates even when the supervisor isn&rsquo;t present.<\/li>\r\n \t<li>Leverage outside resources to workshop the issue.&nbsp; When faced with hard workplace problems, consider hiring experienced professionals who do nothing but facilitate communications around hard workplace issues.&nbsp; If you think &ldquo;we should be able to do this ourselves,&rdquo; ask yourself if a professional painter might do the work quicker or better (or both).&nbsp; I&rsquo;m guessing most leaders hire pros for taxes, medical care and internet security.&nbsp; Why not hire conflict resolution specialists too?<\/li>\r\n<\/ol>\n<p class=\"wp-block-paragraph\">The opportunities and challenges associated with a workforce that is increasingly age-diverse are many.\u00a0 And no matter when you find yourself on the age\/experience spectrum, you can play a role in finding and highlighting the value-creating opportunities and minimizing or eliminating unproductive friction.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About the Author<\/strong><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.jamspathways.com\/team\/richard-birke\"><em>Richard Birke<\/em><\/a><em> is the chief architect of JAMS Pathways and is experienced at resolving complex, multiparty disputes. With over 35 years of hands-on dispute resolution, he draws on experience in a wide range of disciplines, including mediation, psychology, economics, law, communications, negotiation theory, strategic behavior, and diversity, equity and inclusion, to apply the right tools to every client situation. <\/em><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">More information about JAMS Pathways can be found at <a href=\"http:\/\/www.jamspathways.com\/\">www.jamspathways.com<\/a>.<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Disclaimer:\u00a0 The content is intended for general informational purposes only and should not be construed as legal advice.\u00a0 If you require legal or professional advice, please contact an attorney. <\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The opportunities and challenges associated with a workforce that is increasingly age-diverse are many.\u00a0 And no matter when you find yourself on the age\/experience spectrum, you can play a role in finding and highlighting the value-creating opportunities and minimizing or eliminating unproductive friction.<\/p>\n","protected":false},"author":7,"featured_media":7159,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[4],"topics":[2],"class_list":["post-7158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-culture","topics-editorial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bridging the Divide: Gen Z and Baby Boomers Can Face Generational Workplace Challenges Together | AW360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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