Enterprise Systems Administrator

Position Purpose:

The purpose of this role is to support the organization in the effective utilization of core enterprise systems including Salesforce Sales Cloud, Nimble AMS (Association Management System), and Higher Logic Real Magnet, and to assist in the retirement of Community Brands netFORUM AMS

Position Overall Responsibilities:

• Manage day to day system configuration to support 4A’s practice area needs and requirements
• Train and support 4A’s staff in the use of enterprise systems consistent with standard operating procedures
• Troubleshoot system configurations and settings to support unique requests from 4A’s staff in the execution of regular and emerging business needs
• Design, maintain, and adjust reports and database queries to drive and support regular operations
• Ensure high levels of data quality through consistent adherence to data quality policies and procedures
• Support the organization’s transition from Community Brands netFORUM to Nimble AMS and Salesforce Sales Cloud

Specific Tasks:

• Create queries for email marketing
• Create queries for membership support team and others for insight into member/non-member status and activity
  • Main contact for enterprise systems support. Troubleshoot all AMS system issues related to:
    • Event registration
    • Website registration and AMS-related website issues
    • Higher Logic / Real Magnet
  • Support system configurations for member dues collection
  • Manage system enhancements and changes on a small scale
  • Advise on enterprise system integration projects (e.g., Learning Management System, our data lake, Real Magnet/Higher Logic) and assist in implementation
• Monitor & resolve support tickets from our website
• Create and help institutionalize standard operating procedures, business rules, logic & processes via regular training
• Maintain direct, timely and appropriate communication with staff regarding data updates, new/lost member activity
• Ensure holding company activity, acquisitions, network agency structures, etc. are current in the database. Keep staff informed of any changes

General

• 3-5 years minimum work experience working with enterprise systems in an administrative/super-user role
• Previous experience working with a trade association is optimal
• Excellent interpersonal and communication skills
• Demonstrated ability to plan, manage, and execute intermediate level projects successfully, including written (PowerPoint/Word) and verbal communication
• Demonstrated ability to work with outside vendors to plan, manage, and execute work performed by others
• Ability to work in a fast-paced environment.
• Must be able to work independently with minimal direction
• Attention to detail
• Proven analytical and problem-solving abilities

Technical

• Knowledge of Association Management Systems, with specific experience with Nimble AMS, netFORUM and equivalent
• Experience with Salesforce Sales Cloud, and related systems and tools
• Knowledge of Higher Logic / Real Magnet
• Experience working with web-based tools
• Experience working with a ticketing management system and/or project / task management tools
• Excellent customer service skills

About the 4A’s:

We focus on core values of Passion, Agility, Curiosity and Collaboration as we partner together to support and champion 4A’s members to help their business thrive as we also strive to move the industry forward.

• Great team with strong mission and energy
• Summer Fridays
• Week off between Christmas & New Year Holidays
• Enviable work/life integration
• Volunteer Days

The 4A’s was established in 1917 to promote, advance, and defend the interests of our member agencies, employees and the advertising and marketing industries overall. We empower our members to drive commerce, spark connections, and shape culture through infinite creativity. With a focus on advocacy, talent and the value of creativity and technology to drive business growth and cultural change, the organization serves 600+ member agencies across 1,200 offices, which help direct more than 85% of total U.S. advertising spend. The 4A’s includes the 4A’s Benefits division, which insures more than 160,000 employees; the government relations team, who advocate for policies to support the industry; and the 4A’s Foundation, which advocates for and connects multicultural talent to the marketing industry by fostering a culture of curiosity, creativity and craft to fuel a more equitable future for the industry.