Sarah Harbon is the General Manager, benefit, UK and Ireland, where she has worked for over 15 years. Sarah and I discuss how important it is as leaders to create a culture of kindness in a business. She shares how she tries to build her team at Benefit with a focus on the people within it. They encourage colleagues, customers and all others to be unapologetically themselves.
Creating a strong team of kindness with colleagues who support each other, she argues, can enable them to be more commercial and resilient to change. And as we are all only human, everybody has moments of weakness, and everybody makes mistakes, it’s how you deal with that in a business environment that makes all the difference.
This week we discover a little of the essence of one of our high street’s best loved beauty brands and some of the passion of the leader behind it.
Thanks again for listening.
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