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The Impact of AI-Powered Chatbots on Customer Service and Marketing Communication
Many experts and business owners see AI as the future, and chatbots are just one of the technological resources many people are using to expand their digital reach, increase accessibility, and boost profits.
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How AI is Reshaping the Communications Ecosystem: Insights from Converge at Cannes
During this year’s Cannes Lions, Advertising Week and Kindred joined forces to host Converge, a series of conversations about the future of mindful innovation in communications and creativity.
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‘Who Will Watch the Watchmen’: The Blurred Lines of Using AI for Customer Experience Marketing
This isn’t an article bashing AI; the technology undeniably offers remarkable marketing and customer experience capabilities.
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AI in CTV- How do we Manage the Double-edged Sword of Innovation vs Risk?
The future of CTV advertising is rich with opportunity. With AI and blockchain at the helm, advertisers can expect more sophisticated targeting, enhanced fraud prevention, and greater contextual relevance.
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Friend or Foe? AI’s Transformative Impact on Websites and Contextual Targeting
The promise of contextual targeting as an easy-to-integrate cookieless solution may be appealing to advertisers, but under scrutiny, it remains limited and not sustainable in a world without identifiers.
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Stay on Target: Why Google Should Use AI to Stick to Their Plan to End Cookies in 2024
With Google once again announcing a delay in the demise of cookies, now until 2025, it’s tempting to think the cookie-less future will never come.
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Lifting the Weight of Paperwork: AI as an Assistant, Not a Competitor
Ultimately, marketers should embrace the change; GenAI technology is opening more doors than it is closing.
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Navigating New Altitudes of Personalization in Travel Advertising
If travel brands want to enjoy a high-flying, medal-winning summer, Deep Learning will deliver the success their businesses are striving for.
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How AI and Attention Will Spur a Flight to Media Quality
By aligning the consumer media market with the advertising market on the imperative of a better UX, AI will drive a flight to quality — not the much-decried diminution of it.
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How AI Will Transform (Not Replace) Marketing Agencies
Marketers don’t need to close their doors. They need to prepare for another strategic pivot to deliver the best results for their customers.
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How Is Generative AI Changing Market Research for CMOs?
There’s so much talk about generative AI. How it is transforming every aspect of our lives, the industries we work in, the jobs we do. In some cases, this is an over-exaggeration.
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Marketing Strategy and AI Workshop by Google Digital Garage
How can you supercharge your digital marketing strategy with the help of AI in 2024?
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How Can Automation Spark Your Creativity?
Even in today’s fast-paced digital advertising world, creativity remains the main driver of campaign success.
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Retaining the Personal Touch as AI Reinvents Retail
The AI revolution brings with it a significant concern – will the technology’s pursuit of data-driven automation come at the cost of the authentic human connections that are so vital to exceptional retail service?
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The Renaissance of Brand: Combining Technology with Human Touch
Building a brand in the digital age is a multifaceted endeavor that intertwines purpose, customer experience, consistency, and personalization.
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Will ‘Zero Defects’ Be the Unlikely Saviour of Creativity?
A reductive view of the modern CMO’s ‘To Do’ list will identify two particular areas of focus.
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AI Is Supercharging Personalization – but Brands Can’t Ignore Creative Standardization
While it may be tempting, this is not the time for brands and agencies to rush their adoption of AI tools for the purposes of creative personalization.
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Huge Companies, Low Profiles, and a Future Charted by AI
No process alone builds a great brand or tells a great story. These companies may seem more essential than inspirational right now, but no brands touch humanity more.
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Mastering the Machine: AI Maturity Models for Organizations
The true measure of AI maturity lies not in achieving a universal standard but in how effectively AI is integrated to solve real-world problems and create value in your specific context.
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Say Hello to HI (Human Intelligence)
Used ethically, AI has the potential to actually enhance the authenticity of marketing campaigns by helping marketers identify HI in the wild.



















