Can I Get a Second Opinion on Social Media?
The landscape of major life decisions has shifted dramatically. Where once we sought counsel from trusted loved ones or professionals, social media now often serves as the first port of call, even for the most critical choices. If consumers are turning to Reddit before their doctor’s visit, how can brands, particularly those in high-stakes sectors like health and home buying, leverage this direct-to-social trend to cultivate brand power and influence?
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Any global event, whether sport or entertainment, creates the same temptation for brands to prioritise presence over purpose. But the biggest lesson from this World Cup is not that brands need to shout louder, it is that promotional activity performs best when it reflects how people actually experience the tournament.
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