While retail has had its share of challenges in the past two years, the pandemic has also yielded the chance for a long-overdue great retail reset that may help move many retailers into a more stable – and profitable – position. Getting there will require balancing near-term challenges with long-term commitments and transformational thinking. Ian Watson (CEO of Unbound, the driving force behind Hotter Shoes) and Sarah Harbon (General Manager of Benefit) talk putting their customers and people at the heart of their plan.
Ian Watson is the CEO of the Unbound Group and the driving force behind one of the UK’s most successful shoe companies, Hotter Shoes. He will talk about how he has transformed the business over the past three years and how he is driven by a love for his job and a huge sense of purpose.