By Heather Taylor, Editor-in-Chief, PopIcon
Do you remember your best flight? Maybe you can recall a moment or two when the crew went above and beyond to make your travels special. What was once just an ordinary flight has become an extraordinary memory.
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The inspiration behind Malaysia Airlines latest campaign comes from a passenger. A young girl wrote a letter sharing a special memory of how she and her family met the airline’s beloved mascot Pilot Parker. A hand-drawn illustration of the mascot was also enclosed.
In “A Story Inspired by True Memorable Moments,” we see the travel experience told through Pilot Parker’s eyes. Let’s watch.
A Story Inspired by True Memorable Moments
The 80-second campaign shows audiences what they can expect on a Malaysia Airlines flight.
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Small gestures of kindness and attentiveness are of paramount importance. As Pilot Parker makes his cabin rounds, he helps retrieve dropped wallets and checks in on passengers getting teary-eyed as they watch in-flight movies.
One passenger is of particular interest to Pilot Parker. A little girl who looks a bit uneasy. Whether it’s her first-ever flight or one where she just needs a bit of comforting, he gives her a Pilot Parker plush to cheer her up.
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By the end of the flight, the little girl presents Pilot Parker with a letter of gratitude. She even included a drawing of him, returning full circle to the campaign’s initial inspiration.
Now that we’ve seen this campaign — and loved it! — we are ready for more heartwarming videos and more Pilot Parker.
Image credits: Malaysia Airlines
About the Author
Heather Taylor is the senior writer and editor-in-chief of PopIcon, Advertising Week’s blog about brand mascots. Got a pitch on brand mascots or want to wax nostalgic about characters? Drop her a line at howveryheather@gmail.com.

